FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Standard shipping: 4–6 business days
Expedited shipping: 2–3 business days
International shipping: 7–14 business days
Delivery times may vary due to weather or carrier delays.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment online.

3. What is your return policy?

You can return items within 30 days of delivery if they are unused and in original condition. Refer to our Return and Refund Policy for complete details.

4. Do your e-bikes come with a warranty?

Yes! Our e-bikes include:

Frame: 1-year limited warranty
Motor & electrical components: 1-year limited warranty
Battery: 6-month limited warranty
Wear-and-tear items like tires and brake pads are not covered.

5. How do I claim a warranty?

Contact us at Contact@electricprovelo.com or call +1 (303) 642-0499 with your order details and photos of the issue. Our team will guide you through the process.

6. Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. Please contact us immediately at Contact@electricprovelo.com or call +1 (303) 642-0499.

7. Are your e-bikes street legal?

Our e-bikes comply with U.S. regulations, but laws vary by state. Please check your local e-bike regulations before riding on public roads.

8. How should I maintain my e-bike?

Charge the battery regularly and avoid full discharges.
Keep tires inflated to recommended pressure.
Clean your bike with a damp cloth; avoid high-pressure water.
Regularly check brakes, gears, and electrical connections.

9. Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times may vary. Customs duties or taxes are the responsibility of the buyer.

10. How can I contact customer support?

Email: Contact@electricprovelo.com
Phone: +1 (303) 642-0499
Our support team is available Monday–Friday, 9:00 AM–6:00 PM (MT), and Saturday 10:00 AM–4:00 PM (MT).